SHIPPING — We'll pack your purchases carefully and ship them with insurance on the full value of your merchandise via Fed-Ex Ground with tracking or USPS Priority Mail with Delivery Confirmation—usually within two business days of receiving your order. We'll choose the shipping method that will provide more efficient delivery of your order. We're sorry that we cannot ship USPS Priority Mail to our friends in Alaska and Hawaii.

FREE SHIPPING ON ORDERS OVER $149.99 — If your order totals $149.99 or more, we'll ship your order for FREE!

$9.99 FLAT RATE SHIPPING ON ORDERS UP TO $149.99 — With our flat rate shipping, the more you buy, the more you save! That's right—fill your shopping cart with a single item or a whole bunch of them and we'll ship your entire order for $9.99!

INSURANCE — Our shipping includes insurance on all shipments. All items leave The Christmas Haus in exactly the condition advertised. We would greatly appreciate your emailing us at sales@TheChristmasHaus.com to let us know that your shipment has arrived safely and that you are pleased with your purchase.

RETURN POLICY -—The Christmas Haus prides itself on its quality merchandise. Because most of the iems we sell are handcrafted, slight imperfections are what make each piece unique.

Please note: Most of our meticulous German woodworkers use as little glue as possible so that their finished crafts are not marred by messy "oozes" of excess glue. Consequently, in shipment, a piece or two often becomes unglued—not broken, just "unattached." A tiny dab of wood glue should easily fix one of these common shipping related incidents.

If we have made an error in our description of the item you receive, we are happy to refund your money upon return of the item. If there are any problems, please email us at sales@TheChristmasHaus.com within 72 hours of receiving your shipment.

If you change your mind on an item and return it within 30 days, we will refund your money minus any shipping and insurance costs.

INTERNATIONAL BUYERS — We are sorry, but we are unable to sell or ship outside the United States.